Introduction

At Dropsil, we are committed to ensuring a smooth and satisfying shopping experience for every customer. If you receive a damaged, defective, or incorrect product, our customer care team is here to help. We will assess the issue and, at our discretion, arrange for a replacement or take appropriate action to resolve it.

Cancellation Policy

If you wish to cancel an order before it has been shipped, please reach out to our support team:

📧 support@dropsil.in
📞 [Insert Phone Number]

Orders cancelled before shipment will be processed for a refund within 24–48 business hours of receiving your cancellation request.

Returns Policy

We currently accept return requests only for the following cases:

  • Wrong product delivered

  • Damaged or defective product received

Return Request Guidelines:

  • All return requests must be submitted within 7 days of receiving the product.

  • Return initiation should be done via the ‘My Account’ section on our website: www.dropsil.in

  • Products must be returned in their original, undamaged condition with all original packaging and components intact.

Required for Return Request Submission:

You must upload:

  • A copy/photo of the invoice

  • Clear images of the product showing the damage or defect

  • Photographs of the outer packaging (including damaged areas, if applicable)

Once your request is approved:

  • The product will be picked up by our logistics partner and sent to our warehouse for inspection.

  • If eligible, a replacement will be issued at no extra cost or a refund will be processed after inspection.

Refund Timeline:

Refunds may take up to 15 days after we receive and verify the returned item at our warehouse.

Important Conditions – Returns Not Accepted For:

  • Damages caused due to misuse or mishandling

  • Products with tampered packaging or removed labels

  • Products returned with missing components

  • Incidental or external damages not related to transit

  • Products returned in a used or altered condition

  • Customized or personalized items

  • Spare parts (only replacements are allowed for defective/wrong parts)

Incorrect or Incomplete Orders

In case you receive an incorrect or incomplete order, please contact us within 72 hours of delivery via email at support@dropsil.in or call us directly at +91925017025. We will work to rectify the issue as quickly as possible.

Policy Changes

This policy is subject to change at any time without prior notice. Please review this page periodically for any updates. Continued use of our website or services constitutes your agreement with the updated policy.